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You pick your main phone number (a local or toll free number of your choice) during the signup process, any additional numbers are chosen and managed by logging into your Unitel account after signing up.

Already have a business number you'd like to keep? During the signup process, you also have the option to transfer an existing phone number to use with your Unitel account.

Every plan allows you to forward calls to any telephone, phone number, extension, or your Unitel mobile app. You can also forward to multiple phones at once or to different numbers at different times of the day on a customizable schedule.

Most numbers are activated immediately after you sign up. Custom vanity numbers may take up to 1-3 business days to activate but if that's the case we'll let you know before you check out.

You may upgrade to a different plan that offers more minutes per month or simply pay 3.9¢ per minute for additional minutes on any plan. Whatever's cheaper for you works for us. It's your choice.

Additional numbers and premium features like call recording, voicemail transcription, or conference calling, can be added to your Unitel account after signing up.

Besides the number of users and minutes, the only difference between the plans is that the Office plan allows users to sync a softphone and/or a desk phone (IP-phone) to their employee extension to use for inbound and outbound calling. The Office Plus plan includes everything the Office plan includes plus video conferencing and live screensharing.

No, you can simply forward calls to any existing telephone, phone number, extension, voicemail or any combination of multiple phones on a customizable schedule.

If you already have desk phones (IP-phones) you'd like to use, our customer support team will help you configure them to work with your account. If not, you can order new phones after you sign up and we'll ship them to you pre-configured and ready to use.

Yes, you can add more users to your Office plan anytime after you have created your account for just $9.99/user/month.

More users can be added to the Office-Plus plan for $14.99/user/month.

A softphone is a desktop app you download that lets you use your computer to make and receive phone calls. It's easy to set up and includes all the features of a traditional office phone. As long as you have a strong internet connection, you're good to go.

The presence indicator lets you know what your team members are up to: if they are available, on a call, or busy with something else.

Use Team Messaging for group chat or instant messaging your team members one-to-one within your softphone or mobile app.

Signing up for annual billing allows you to pay for 1 year upfront, and receive a discounted rate on our already-existing-industry-leading low pricing. Unitel offers month-to-month pricing, but if you know you'll be with us for 1-year, paying for 1-year in advance will save you a significant amount of money.

If you add any additional numbers or features after signing up for the annual plan, you may still incur monthly charges, as you did not pay for those additional numbers or features when you signed up. If you would like to prepay for these additional subscriptions with a prorated amount through the duration of your annual contract, please contact customer support.