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You pick your main phone number (a local or toll free number of your choice) during the signup process, any additional numbers are chosen and managed by logging into your Unitel account after signing up.

Already have a business number you'd like to keep? During the signup process, you also have the option to transfer an existing phone number to use with your Unitel account.

Every plan allows you to forward calls to any telephone, phone number, extension, or your Unitel mobile app. You can also forward to multiple phones at once or to different numbers at different times of the day on a customizable schedule.

Most numbers are activated immediately after you sign up. Custom vanity numbers may take up to 1-3 business days to activate but if that's the case we'll let you know before you check out.

You may upgrade to a different plan that offers more minutes per month or simply pay 3.9¢ per minute for additional minutes on any plan. Whatever's cheaper for you works for us. It's your choice.

Additional numbers and premium features like call recording, voicemail transcription, or conference calling, can be added to your Unitel account after signing up.

Besides the number of users and minutes, the only difference between the plans is that the Office plan allows users to sync a softphone and/or a desk phone (IP-phone) to their employee extension to use for inbound and outbound calling.

No, you can simply forward calls to any existing telephone, phone number, extension, voicemail or any combination of multiple phones on a customizable schedule.

If you already have desk phones (IP-phones) you'd like to use, our customer support team will help you configure them to work with your account. If not, you can order new phones after you sign up and we'll ship them to you pre-configured and ready to use.

Yes, you can add more users to your Office plan anytime after you have created your account for just $9.99/user/month.

A softphone is a desktop app you download that lets you use your computer to make and receive phone calls. It's easy to set up and includes all the features of a traditional office phone. As long as you have a strong internet connection, you're good to go.

The presence indicator lets you know what your team members are up to: if they are available, on a call, or busy with something else.

Use Team Messaging for group chat or instant messaging your team members one-to-one within your softphone or mobile app.

At check out, you'll have the option to pay annually and get a little discount. Annual billing means you pay for a whole year at once, saving you money compared to paying each month. It's just an option. If you'd rather pay month-to-month, it's completely up to you.

If you add extra services or features after you've started your annual plan, you'll be charged monthly for these additions since they weren't included in your initial payment. If you want to pay upfront for these extras for the rest of your annual term, you can do so by contacting customer support.

A 30-day risk-free trial allows you to use and evaluate Unitel for up to 30 days. If, during this period, you decide that the services do not meet your expectations or needs, you can cancel your subscription and receive a full refund, no questions asked. This ensures that you can explore all the features and benefits of Unitel without any commitment or risk.